We're here to help

Whether you have a question, found a bug, or need help with your account — reach out and we'll get back to you.

Contact Us

The fastest way to reach us is by email. We respond within one business day.

Response time
Within two business day
Languages
English

Common Topics

Account & Access

Having trouble signing in, or need to update your Parent account details? Email us at support@octolearn.com and include the email address associated with your account.

Pairing a Child's Device

In the Parent app, open Children → [child's name] → Pair device to get a 6-digit code. On the child's device, open OctoLearn and enter it. Codes expire after 10 minutes.

Delete Your Account

To permanently delete your Parent account and all child profiles, follow the step-by-step guide: How to Delete Your Account. If you can't delete through the app, contact privacy@octolearn.com and we will process the request manually.

Privacy & Data

For questions about how we handle your family's personal data, read our Privacy Policy. To request access to, correction of, or deletion of your personal information, email privacy@octolearn.com.

Bugs & Technical Issues

Found something broken? Please include:

  • A brief description of the issue
  • Device type and operating system
  • Steps to reproduce if possible
  • A screenshot if it's a visual bug

Send bug reports to support@octolearn.com.

Legal & Policies